Director of Client Relations, Ascend Interplay

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*Please note that this opportunity is with the Ascend Interplay team (Interplay's multi-family office), not the venture capital team.

LOCATION

New York, NY, USA (hybrid work - required to be in office 2-3 days/week)

WHAT YOU'LL DO

  • Serve as the trusted, go-to point of contact for family principals, bridging all internal teams, vendors, and custodians to provide an unparalleled, high-touch experience that anticipates and exceeds client expectations;
  • Lead the onboarding of new families, presenting tailored strategies and insights to ensure a seamless process;
  • Prepare for and conduct weekly meetings with family principals;
  • Make tailored cash management plans in collaboration with the investment team;
  • Advise families on advanced tax strategies, estate planning strategies, and insurance strategies in collaboration with domain experts;
  • Assist with monthly reporting with the Ops team;
  • Coordinate with the external compliance team to ensure full SEC compliance, safeguarding both the firm and its clients;
  • Tracking investments in collaboration with the investment team;
  • Drive forward other one-off projects for each family based on their unique needs and circumstances;
  • Be a critical member of our business development efforts and expand the client services that we offer;

WHO YOU ARE

  • A self-starter and motivated to learn. You get things done, find a way around walls and pursue excellence;
  • A problem solver and someone who’s not afraid to get their hands dirty;
  • A Swiss army knife who can handle a multitude of different responsibilities;
  • You are highly organized, capable of managing multiple priorities and deadlines while maintaining a high level of quality and professionalism;
  • An empathetic listener who builds genuine, trust-based relationships with clients, understanding their unique needs and pain points;
  • Comfortable interacting with high-profile clients and senior leadership, always presenting with confidence and professionalism;
  • You are open to receiving and providing feedback;
  • You are a team player with excellent interpersonal skills, collaborating effectively with cross-functional teams and building strong relationships;

REQUIRED SKILLS

  • 3+ years of experience in banking or financial sector;
  • 5+ years of proven experience in client success, client service, or a similar role. High emotional intelligence (EQ) is essential;
  • An understanding of the financial markets, investments and financial planning;
  • Strong understanding of client relationship management and customer service best practices;
  • Excellent communication, negotiation, and presentation skills;

PREFERRED SKILLS

  • Active FINRA Series 7 certification;
  • CFA, CFP, CAIA, MBA or equivalent qualifications;
  • Prior operating or management experience;
  • Project management experience;
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